The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments - Kovacs, Diane K (New York : Neal-Schuman Publishers, 2007)
Technical, communications, and reference skills and knowledge for virtual reference librarians -- Acquire and improve technical skills and knowledge for virtual reference -- Practice and expand communications skills and knowledge for the virtual reference interview -- Maintain and build reference skills and knowledge
Includes bibliographical references and index
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Keywords: Electronic reference services (Libraries)