Services marketing : people, technology, strategy 2026-02-15T20:35:22+03:00 DEBUG: VuFind\ILS\Driver\Folio: Token taken from global cache: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiO... - Lovelock, Christopher H.; Wirtz, Jochen (Pearson/Prentice Hall, 2004)