Quality management : creating and sustaining organizational effectiveness 2026-02-16T00:11:50+03:00 DEBUG: VuFind\ILS\Driver\Folio: Token taken from global cache: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiO... - Summers, Donna C. S. (Pearson Prentice Hall, 2005)