Quality assurance and total quality management (ISO-9000, QS-9000, ISO-14000) 2026-02-15T15:45:02+03:00 DEBUG: VuFind\ILS\Driver\Folio: Token taken from global cache: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiO... - Jain, K. C.; Chitale, A. K. (Khanna Publishers, 2003)