Digital versus non-digital reference : ask a librarian online and offline - West, Jessamyn, 1968 (Binghamton, NY : Haworth Information Press, 2004)
"Co-published simultaneously as The reference librarian, number 85, 2004."
Includes bibliographical references and index
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Keywords: Electronic reference services (Libraries); Internet in library reference services; Reference services (Libraries); Reference services (Libraries) -- Information technology