Digital reference services - Katz, William A., 1924-2004 (Haworth Information Press, 2003)
"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."
Keywords: Academic libraries -- Reference services -- United States -- Case studies; Electronic reference services (Libraries); Electronic reference services (Libraries) -- United States -- Case studies; Internet in library reference services; Reference services (Libraries) -- Information technology