Digital reference services - Katz, William A., 1924ï؟1/2 (Haworth Information Press, 2003)
ï؟1/2Coï؟1/2published simultaneously as The reference librarian, numbers 79/80, 2002/2003.ï؟1/2
Keywords: Academic libraries -- Reference services -- United States -- Case studies; Electronic reference services (Libraries); Electronic reference services (Libraries) -- United States -- Case studies; Internet in library reference services; Reference services (Libraries) -- Information technology