Building a successful customer-service culture : a guide for library and information managers - Little, Joyce; Melling, Maxine (London : Facet Publishing, 2004)
Includes bibliographical references and index
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Keywords: Consumer Satisfaction; Customer relations; Customer relations -- Great Britain; Libraries -- organization & administration; Library personnel management; Library personnel management -- Great Britain; Library services; Organizational Culture; Public Relations; Public services (Libraries); Public services (Libraries) -- Great Britain