Virtual reference services : issues and trends - Heise, Jennifer; Kimmel, Stacey E. (Binghamton, NY : Haworth Information Press, 2003)
"Co-published simultaneously as Internet reference services quarterly, volume 8, numbers 1/2 2003."
Includes bibliographical references and index
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Keywords: Electronic reference services (Libraries); Electronic reference services (Libraries) -- United States -- Case studies; Internet in library reference services; Reference services (Libraries) -- Information technology