Implementing Digital Reference Services : Setting Standards And Making It Real - Lankes, R. David (Facet Pub., 2003)
Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, Setting Standards and Making It Real, held in Orlando, Florida in November 2001
Keywords: Electronic reference services (Libraries) -- United States -- Case studies; Electronic reference services (Libraries) -- United States -- Evaluation; Electronic reference services (Libraries) -- United States -- Management