Executive's guide to IT governance : improving systems processes with service management, COBIT, and ITIL 2026-02-16T12:39:35+03:00 DEBUG: VuFind\ILS\Driver\Folio: Token taken from global cache: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiO... - Moeller, Robert R. (Wiley corporate F&A series, 2013)