Using TQM and ERM to develop productivity model : a field study in Jordan \ 2026-02-16T01:51:15+03:00 DEBUG: VuFind\ILS\Driver\Folio: Token taken from global cache: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiO... - Al-Qura'an, Abdullah (Amman Arab University (Amman, Jordan), 2005)