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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /
Virtual reference services : issues and trends /
Virtual reference service : from competencies to assessment /
Digital reference services /
Reference and information services in the 21st century : an introduction /
The effective reference librarian /
Practical reference work /
Guidelines for reference and information services in public libraries /
Digital versus non-digital reference : ask a librarian online and offline /
Printed reference material /
The librarian and reference queries : a systematic approach /
New technologies and reference services /
Introduction to reference work /
Introduction to reference work
Digital library environment and networking /
Delivering digital services : ahandbook for public libraries and learning centres /
Improving Internet reference services to distance learners /
Introduction to digital libraries /
Web services in digital libraries /
Implementing Digital Reference Services : Setting Standards And Making It Real /
Perceptions and Users of the Internet as A new Health Information Sources Among Saudi College Students /
Virtual collections in digital libraries /
Database-driven Web sites /
Distance learning : information access and services for virtual users /
Digital libraries : principles and practice in a global environment /
Digital libraries and information services /