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Maturity Model for Implementing Successful Customer Relationship Management : Case of Saudi Telecom Industry /

Developing a successful service plan /

British public library buildings,/

Becoming a successful intrapreneur : a practical guide to creating an innovative information service /

Creating a successful e-information service /

Managing information services /

The management of welfare : a study of British social service administration /

Relationship marketing as a base for achieving customer loyality in the Jordanian hotel industry \

Managing the Health Service

Managing information services /

Guide to the social services : a book of information regarding the statutory and voluntary services /

Developing academic library staff for future success /

Managing services : using technology to create value /

Industrial and related library and information services in the United Kingdom /

Managing customer relationships on the Internet /

Introduction to the social services /

Developing public library systems and services : a guide to the organization of national and regional public library systems as a part of overall national information service planning /

In-service training in British libraries : its development and present practice /

Exploiting knowledge in health services /

Services marketing : integrating customer focus across the firm /

Building a successful customer-service culture : a guide for library and information managers /

Organizational behavior : improving performance and commitment in the workplace /

Market Busters : 40 strategic moves that drive exceptional business growth /

Managing services : using technology to create value /

Towards Increasing The Customers' Loyalty in Social Networks' Small Businesses in Saudi Arabia /

English for customer care /

Relationship selling and sales management /

Relationship marketing as a base for achieving customer loyality in the Jordanian hotel industry \

Building a successful customer-service culture : a guide for library and information managers /

Managing customer relationships on the Internet /

Relationship selling /

Managing customer trust, satisfaction, and loyalty through information communication technologies /

Dimensional selling /

Maturity Model for Implementing Successful Customer Relationship Management : Case of Saudi Telecom Industry /

Exploring Factors Influencing The Adoption of online Shopping by Saudi Females With E-Shops /

CRM in real time : empowering customer relationships /

The impact of relationship marketing on customer retention in the pharmaceutical sector \

Building a successful customer-service culture : a guide for library and information managers /

Supporting e-learning : a guide for library and information managers /

Building a successful customer-service culture : a guide for library and information managers /

Supporting e-learning : a guide for library and information managers /