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Managing customer trust, satisfaction, and loyalty through information communication technologies /
Entrepreneurial small business /
Managing customer relationships on the Internet /
Essentials of entrepreneurship and small business management /
Effective small business management : an entrepreneurial approach /
Business data networks and telecommunications /
Customer Satisfaction Factors of Mobile Shopping and its Impact on Customer Loyalty and Customer Complaints in Saudi Arabia /
Practical accounting for small businesses /
Semantic web technologies and e-business : toward the integrated virtual organization and business process automation /
Small business management : cases and essays /
Small computer systems for business /
Brilliant networking : what the best networkers know, do, and say /
The small business handbook : a comprehensive guide to starting and running your own business /
Perspectives on increasing sales /
Maturity Model for Implementing Successful Customer Relationship Management : Case of Saudi Telecom Industry /
How to advertise and promote your small business /
Business data communications and networking /
Big business blunders : mistakes in multinational marketing /
International business : the challenge of global competition /
Entrepreneurship and small firms/
Market Busters : 40 strategic moves that drive exceptional business growth /
Managing services : using technology to create value /
Towards Increasing The Customers' Loyalty in Social Networks' Small Businesses in Saudi Arabia /
English for customer care /
Relationship selling and sales management /
Relationship marketing as a base for achieving customer loyality in the Jordanian hotel industry \
Building a successful customer-service culture : a guide for library and information managers /
Relationship selling /
Dimensional selling /
Exploring Factors Influencing The Adoption of online Shopping by Saudi Females With E-Shops /
CRM in real time : empowering customer relationships /
The impact of relationship marketing on customer retention in the pharmaceutical sector \
E-commerce : business, technology, society /
Examining the Enabling Factors that Influence the Implementation of Augmented Reality in E-commerce /
Papers of the 17th Annual Conference : Electronic transactions (E-commerce & E-government), on 19-20 May 2009 = مؤتمر المعاملات الإلكترونية /
Identifying the Factors Affecting the Intention to Use Virtual Stores : the Perspectives of Consumers in Saudi Arabia /
eMarketing eXcellence : planning and optimizing your digital marketing /
Developing a model for studying the effect of online marketing communication's quality on brand equity in the service sector= تطوير نموذج لدراسة أثر جودة الاتصال التسويقي من خلال الإنترنت على قيمة العلامة التجارية في قطاع الخدمات \
Exploring the Barriers of Government Health Services Integration : Case of Saudi Arabia /