Summers, D. C. S. (2009). Quality management: Creating and sustaining organizational effectiveness (Second edition.). Pearson Education.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. Second edition. Upper Saddle River, N.J. ; London: Pearson Education, 2009.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. Second edition. Pearson Education, 2009.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.