Building a successful customer-service culture : a guide for library and information managers /

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Bibliographic Details
Other Authors:	Little, Joyce (Editor), Melling, Maxine (Editor)
Format:	Book
Language:	English
Published:	London : Facet Publishing, 2004
Subjects:	Consumer Satisfaction Customer relations Customer relations > Great Britain Libraries > organization & administration Library personnel management Library personnel management > Great Britain Library services Organizational Culture Public Relations Public services (Libraries) Public services (Libraries) > Great Britain
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