Virtual reference service : from competencies to assessment /

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Bibliographic Details
Other Authors:	Lankes, R. David (Editor), Nast, Philip (Editor), Nicholson, Scott (Editor), Radford, Marie L. (Editor), Silverstein, Joanne (Editor), Westbrook, Lynn (Editor)
Format:	Book
Language:	English
Published:	New York : Neal-Schuman Publishers, 2008
Series:	Virtual reference desk series
Subjects:	Electronic reference services (Libraries) Electronic reference services (Libraries) > Study and teaching Electronic reference services (Libraries) > United States > Case studies Reference librarians > Effect of technological innovations on Reference services (Libraries) > Information technology
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